"What happens if I buy my onewith and it doesn't fit?" We got you! 🫶 (read for all details, some exclusions apply).
‼️ US Purchases made at a discount of 30%-39% are eligible for return for store credit ONLY. No refunds or exchanges are available due to the heavy discount.
‼️ ALL Purchases made at a discount of 40% or more, or items marked FINAL SALE are FINAL SALE.
swim is an intimate garment, and therefore highly subjective and personal. For that reason, we believe it's only right to offer returns/exchanges for domestic orders on non-final sale items. However, your return/exchange must abide by the conditions outlined.
international orders are ALWAYS final sale.
exchanges
onewith offers 1 free exchange on eligible US orders within 14-days of carrier-confirmed delivery.
returns
onewith offers returns on eligible US orders within 14-days of carrier-confirmed delivery. Returns are subject to a restocking/shipping fee of $12.50. Additional fees may apply.
🤢We accept return merchandise that is sent back in its original, unworn condition (trying them on is fine, of course! WEARING a garment, as you could likely imagine, is not). Soiled exchanges of ANY variety (including any deodorant stains, bodily fluids, unattached tags/hygiene liners, or hygiene liners that have been soiled) will not pass inspection. Try your swim on with underwear, for everyone's sake! onewith reserves the discretion to refuse a refund if your return is deemed unacceptable by the conditions outlined above.
See below for all return/exchange details. Items marked final sale are, you guessed it, final sale!
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🆓 we offer 1 FREE courtesy exchange on eligible US orders. we do this so that customers can ensure they find their perfect onewith size! 🎉
🔁 To initiate an exchange, please email: info@onewithswim.com with your order number, reason for exchange for each item (be specific!), and we'll get you started! Ensure you are within the 14-day window of carrier-confirmed delivery.
↔️ We can not hold incoming inventory items or pre-order items for exchanges.
🖐️ Opting to return an exchange order will result in an additional fee of $4.00 on top of our standard returns fee ($12.50).
** US orders purchased at a discount of 30% or more are eligible for return for store credit ONLY. no refunds or exchanges **
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▶️ To initiate a return, please email: info@onewithswim.com with your order number and reason for return per item (be specific!)
🧾 All returns incur an $12.50 fee per order for shipping deducted from your refund amount. this cost covers shipping and restocking fees.
💳 Store credit: You can opt to return your item for store credit within 14 days of carrier-confirmed delivery. There is no fee charged to return for store credit*. Store credit is issued within 7 business days of the delivery of a return.
🔢 Returning multiple orders: don't combine return orders into one package as our system won't refund you if you ship them together. The labels are tied to each order number and the quantities/styles/return reasons for each. Please send the items back with their corresponding label in separate packages (please try to reuse the packaging they came in ♻️)
** US orders purchased at a discount of 30% or more are eligible for return for store credit ONLY. no refunds or exchanges **
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☝️ HIGH-VOLUME returns (4 or more items) are subject to an additional return fee of $15.95 for the time and resources it takes for our team to process a return of this size for 1 customer. Please place conscious orders, and consider this fee, your fellow customers, hygiene, and our small team when buying items you intend to return/overbuying without knowing your proper size/fit.
⛔ Bracketing/high-quantity first orders are discouraged: while we understand the desire to find your best size(s) and styles, ordering multiple variants of a piece with the intention of returning those that do not fit creates inventory issues for us as a small business, and also compromises hygiene best practices. We encourage conscious consumerism by way of mindful first orders of 1-2 units.
High volume (4+ items) return for REFUND: $15.95 on top of the standard return fee *High volume (4+ items) return for STORE CREDIT: $10.95
💸 Processing time for refunds upon receipt of the return package, is 7 business days.
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- anything marked as FINAL SALE is, of course, final sale ☺️ no returns, no exchanges, no exceptions.
- Shipping Protection
- Mystery Bundles
- International orders
- Scrunchies/any non-swimwear products
➡️ If it is your first time ordering from onewith, and/or if you will be discontent with the fact that you can't return/exchange your item(s), Final Sale styles may not be your best option to purchase. You willingly forgo the option to return or exchange the item in exchange for an unbeatably, irresistibly low sale price! 🙌💸
Promotions/sales are NOT valid on prior purchases.