Frequently Asked Questions
WE KNOW OUR SWIMWEAR IS LIKE NOTHING ELSE ON THE MARKET (AND WE INTENDED IT TO BE THAT WAY, OF COURSE! π )Β AND THAT CAN COME WITH SOME QUESTIONS ABOUT OUR SUPER UNIQUE SWIMWEAR THAT FITS LIKE UNDERWEAR. WE HOPE THIS HELPS ANSWER THEM!
For further inquiries, please email info@onewithswim.com
onewith can not guarantee that the silicone strip inside of our suits does not contain trace amounts of latex. Therefore, if you have a latex sensitivity or allergy, we recommend you exercising the same caution and sensibilities you would take in general when determining whether or not to use or wear a product that may contain latex.
Β In general we are true-to-size. But please reference our size guideΒ here.Β However, to ensure you get that onewith-your-body fitΒ β if you are in-between sizes, be sure to size up to not chance the suit digging inΒ π₯΄ andΒ make sure to STRETCH your suitΒ before each and every time you wear it; this 'warms up your onewith' and creates slack in the garment for that optimal, lay-flat look that makes for swimwear that feels like underwear πΒ
We know that our first collection of dig-free swimwear ran small. It was our first collection after all, and we were keen to absorb customer feedback and put it into action with our newest suits! With that, onewith now runs much more true to size.
We offer a 14-day return/exchange policy on our swimwear. The 14-day window begins the day of carrier-confirmed delivery.Β A customer's firstΒ exchange is FREE so they can ensure they find their perfect onewith size.Β Returns incur a $7.00 feeΒ shipping + processing fee. Returns and exchanges MUST come back to us in their original, unworn condition. Read more about the onewith Return Policy here.
International shippingis availableand the rate is calculated at checkout. We are not responsible for any customs or duty fees that may incur. Route Package Protection is not guaranteed to apply to international orders. Processing time is the same for international orders, however we can not quote transit time. International customers, please ensure you review our Return PolicyΒ for international ordersΒ here. All international sales are absolutely, positively, FINAL.Β We promise, we don't have this policy in place just for fun...Shopify, our site host, does not allow international return labels to be created (for now).
Update: as of 1/22/23, we have paused all international shipping.Β
We manufacture in China, in one location and one locationΒ only to ensure quality & ethical standards. Our partner factory is female-founded, Sedex certified, and SGS ISO:14001 system certified. All pieces are made of 80% recycled nylon, 20% elastane.Β
No more see-through than a normal swimsuit; our suits are 2 layers of fabric just like any other swimwear...it's just bonded, not sewn with tight seams, so that it lays flat on your skin like your favorite no-show underwear.
BracketingΒ is STRONGLY discouraged: while we understand the desire to find your best size, ordering multiple sizes or colors ofΒ a piece with the intention of returning those that do not fit creates inventory issues for us as a small business, and also compromises hygiene best practices. While we encourage you to stock up on your fave swim, please do so mindfully for other customers' sake (that is, without the intention of returning extra sizes/styles). While this may be more permissible for an enterprise-level company, we ask that you consider how bracketing affects a small business.Β
Returns of 3 or more pieces/customer will be subject to aΒ separate feeΒ in addition to the return fee: 10% of the full order amount. Orders placed after 1/17/23: orders returned due to multiple sizes ordered will also be subject to the bracketing fee of 10% of the full order amount in addition to the return fee.
WeΒ post launch and restock dates as soon as we can, be sure to follow us onInstagramfor the latest & greatest of all things onewith!
Just like the answer to the see-through question...our suits are 2 layers of fabric just like any other swimwear; it's just bonded, not sewn with tight seams. So while it may have a thinner appearance, it is the same amount of material as most standard suits. So if you're worried about a case ofΒ π«toe, while we can't guarantee our suits are frontal-wedgie-free, so-to-speak as every person's body is different, we can say that there is no reason why our suits would cause it more than any other swimwear.Β